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Speaker identification (AI vs. caller)

2:34 duration

AI: "Good afternoon, Smith Plumbing, how can I help you today?"0:02

Caller: "Hi, I have a leaky faucet in my kitchen. It's been dripping for a few days now."0:08

AI: "I'd be happy to help with that. Can I get your name and address to schedule a technician?"0:15

Caller: "Sure, it's Sarah Johnson, 123 Main Street."0:22

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