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Caller
Sarah Johnson • (555) 123-4567
Reason for Call
Leaky kitchen faucet, dripping for several days
Action Required
Schedule service appointment - requested morning slot
Appointment booked: Tomorrow 9-11 AM
Name, phone number, and any details mentioned.
Why they called and what they're looking for.
Normal, important, or urgent classification.
Next steps like callbacks, appointments, quotes.