Frequently AskedQuestions

VoiceAI Connect is a complete white-label platform that lets you resell AI receptionists under your own brand. We provide the technology—AI voice agents that answer phone calls 24/7—and you sell it to local businesses as your own product. Your clients never see our name; everything is branded as your company.

No technical skills are required whatsoever. If you can upload a logo and fill out a form, you can set up your agency. The entire platform is designed for non-technical users. There's no coding, no server management, and no complex configuration. Most agencies complete setup in under 30 minutes.

Most agencies complete the full setup process in 15-30 minutes. This includes creating your account, uploading your branding, connecting Stripe for payments, and customizing your marketing site. You can be ready to start selling the same day you sign up.

You need three things: (1) An email address to create your account, (2) Your logo and brand colors for customization, and (3) A Stripe account to receive payments from clients. If you don't have a Stripe account yet, you can create one for free during setup—it takes about 5 minutes.

Yes! We offer a 14-day free trial with full access to all features in your chosen plan. No credit card is required to start the trial. You can set up your branding, explore the platform, and even onboard test clients before committing.

Absolutely. We have a public demo phone number you can call anytime to experience the AI receptionist firsthand. Additionally, once you sign up for the trial, you get a demo number for your own agency that you can share with potential clients.

At the end of your 14-day trial, your subscription will begin at your chosen plan level. If you decide VoiceAI Connect isn't right for you, simply cancel before the trial ends and you won't be charged. There's no commitment and no cancellation fees.

We offer three plans: Starter at $99/month (up to 15 clients), Professional at $199/month (up to 100 clients), and Scale at $499/month (unlimited clients). All plans include a 14-day free trial. There are no per-client fees, no revenue sharing, and no hidden costs.

Starter ($99/mo) includes up to 15 clients, an embeddable signup widget, basic analytics, and email support. Professional ($199/mo) adds up to 100 clients, a full marketing website with demo phone number, custom domain support, API access, webhooks, advanced analytics, and priority support. Most serious agencies choose Professional.

No, never. We charge a flat monthly platform fee regardless of how much you charge your clients or how many you have (within your plan limits). If you charge 50 clients $149/month each, that's $7,450/month going directly to your Stripe account. We only charge our flat platform fee.

You connect your own Stripe account during setup. When your clients subscribe through your branded signup page, payments go directly to your Stripe account—not to us. You set your own prices ($99, $149, $299, whatever you want) and keep 100% of what you charge.

Yes, you can upgrade or downgrade at any time. When upgrading, you get immediate access to new features and the prorated difference is charged. When downgrading, the change takes effect at your next billing cycle. If you exceed your client limit after downgrading, you'll need to reduce clients or stay on the higher plan.

Yes! Annual billing saves you 20% compared to monthly billing. Contact our support team after signing up to switch to annual billing. For the Scale plan, we also offer custom enterprise pricing for agencies with specific needs.

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. For Scale plan customers, we can also arrange invoice billing with net-30 terms.

Most agencies charge between $99-299/month per client, with the sweet spot around $149/month. Some agencies targeting premium markets (medical, legal) charge $299-499/month. Remember: a single missed call can cost a business $500+, so $149/month for 24/7 AI coverage is an easy sell.

Let's do the math: On the Professional plan ($199/mo), if you sign 20 clients at $149/month, that's $2,980/month in revenue minus your $199 platform fee = $2,781/month profit. At 50 clients, that's $7,251/month profit. The platform fee stays flat while your revenue scales.

Everything your clients see is branded as your company: the marketing website, signup pages, client dashboard, email notifications, SMS messages, invoices, and even the AI's greeting. VoiceAI Connect is completely invisible to your clients—they only see your brand.

Yes, on Professional and Scale plans. You can use your own domain (e.g., app.youragency.com) for both your marketing site and client dashboards. On the Starter plan, you'll use a subdomain (youragency.voiceaiconnect.com).

You can customize your logo, favicon, primary and accent colors, agency name, tagline, contact information, and all marketing copy on your site. You can also customize email templates and the AI's greeting scripts to match your brand voice.

No. From your clients' perspective, VoiceAI Connect doesn't exist. The only place our name appears is in your agency dashboard (which only you see) and in your contract with us. Your clients will think you built the technology yourself.

The platform supports one brand identity per agency account. If you want to operate multiple brands (e.g., one for dental offices, another for law firms), you would need separate agency accounts, each with their own subscription.

On the Scale plan, yes—all client emails (welcome messages, notifications, invoices) come from your domain. On Starter and Professional plans, emails come from a neutral address but display your agency name and branding in the content.

When someone calls your client's AI number, our system answers within 500 milliseconds using state-of-the-art conversational AI. The AI can have natural conversations, answer questions about the business (using a knowledge base built from their website), capture caller information, and even book appointments.

Very natural. We use premium ElevenLabs voices that are virtually indistinguishable from humans. The AI uses natural speech patterns, appropriate pauses, and can handle interruptions gracefully. Most callers don't realize they're talking to an AI.

When a client signs up, our system automatically scrapes their website to build a knowledge base. It learns their services, pricing, hours, location, and frequently asked questions. Clients can also manually add or edit information in their dashboard.

Yes! The AI can integrate with Google Calendar to check real-time availability and book appointments during the call. The client gets notified immediately, and the appointment appears in their calendar. This is included on all plans.

The AI is trained to handle unknown situations gracefully. It will acknowledge that it doesn't have that specific information and offer to take a message or have someone call back. It never makes up information or provides inaccurate answers.

Yes, the AI can be configured to transfer urgent calls to a specific phone number. For example, if someone calls about an emergency plumbing situation, the AI can recognize the urgency and transfer directly to the business owner's cell phone.

Currently, the AI primarily supports English with excellent results. Spanish support is in beta. Additional languages are on our roadmap. Contact us if you have specific language requirements.

The AI can handle unlimited simultaneous calls. Unlike a human receptionist who can only answer one call at a time, the AI scales instantly. During peak hours, every caller gets answered immediately—no busy signals, no hold times.

Yes, the AI answers calls 24 hours a day, 7 days a week, 365 days a year. Nights, weekends, holidays—it never sleeps, never takes breaks, and never calls in sick. This is one of the biggest selling points for your clients.

Your clients get a full-featured dashboard including: call recordings, complete transcripts, AI-generated call summaries, SMS notifications after each call, analytics and reporting, appointment booking integration, knowledge base management, and real-time alerts for urgent calls.

Yes, every call is automatically recorded and stored. Clients can listen to any recording directly in their dashboard with one click. Recordings are retained according to your plan limits and can be downloaded for their records.

Every call is transcribed word-for-word using advanced speech recognition. Clients can read the full conversation, search through transcripts, and export them as text files. This is invaluable for quality assurance and record-keeping.

After each call, our AI analyzes the conversation and generates a concise summary that includes: caller name, phone number, reason for calling, urgency level, and any action items. This saves clients from listening to entire recordings.

Immediately after each call, your client receives a text message with the key details: who called, why they called, and how urgent it is. They can see at a glance whether they need to call back immediately or if it can wait.

Clients can see call volume trends, peak calling hours, common reasons people call, average call duration, and conversion metrics. On Professional and Scale plans, advanced analytics include geographic data, repeat caller tracking, and custom reports.

Yes, clients can customize the greeting message, set business hours (with different behaviors for after-hours), manage their knowledge base, configure urgency keywords, and set up call forwarding rules—all from their dashboard.

The client dashboard is fully responsive and works great on mobile devices. While there isn't a dedicated native app, clients can add the dashboard to their home screen for an app-like experience. Push notifications work on mobile browsers.

Each client gets a dedicated phone number when they sign up. This can be a local number (with an area code matching their location) or a toll-free number. The number is provisioned automatically within seconds of signup.

Yes, on Professional and Scale plans, clients can port their existing phone number to our system. The porting process typically takes 1-2 weeks. During this time, they can use a temporary number so service isn't interrupted.

There are two options: (1) Clients can set up call forwarding from their existing business number to their AI number, or (2) They can publish the AI number as their new business number. Most clients start with forwarding and switch to the AI number once they're confident in the system.

Yes, toll-free numbers (800, 888, 877, etc.) are available on Professional and Scale plans. On the Starter plan, only local numbers are included, but toll-free can be added for an additional fee.

Yes, clients can have multiple numbers if needed—for example, different numbers for different locations or departments. Each additional number may incur extra costs depending on your pricing structure.

Our platform has 99.9% uptime SLA and redundant systems across multiple data centers. In the extremely rare event of an outage, calls can be configured to automatically forward to a backup number (like the client's cell phone).

The most effective methods for new agencies are: (1) Cold email outreach to local businesses, (2) LinkedIn messaging to business owners, (3) Facebook and Instagram ads targeting local business owners, and (4) Local networking events and chambers of commerce. We provide email templates and sales scripts to help you get started.

The best clients are businesses that: get lots of phone calls, can't afford a full-time receptionist, lose money when calls go unanswered, and need 24/7 coverage. This includes plumbers, HVAC contractors, dentists, lawyers, real estate agents, auto shops, salons, and medical practices.

Yes! We provide email templates, cold call scripts, objection handling guides, and sales training videos. Professional and Scale plans include more comprehensive training and one-on-one onboarding calls with our success team.

Focus on the problem, not the technology. Say: "You know how you miss calls when you're on a job site? And how a missed call can cost you $500 or more? I have a solution that answers every call 24/7, takes messages, and can even book appointments—for less than the cost of one missed job per month." Then let them try your demo line.

Agencies using our recommended outreach methods typically see 2-5% email response rates and 10-20% demo-to-customer conversion. If you send 100 cold emails, you might get 3-5 demos and close 1-2 clients. Consistency is key—successful agencies do outreach daily.

Yes, and we recommend it. You can set up prospects with a trial period before they commit. Once they see missed calls drop to zero and experience the convenience, they almost always convert. Our data shows 68% of trials convert to paid.

Most agencies become profitable within the first month. On the Starter plan ($99/mo), you're profitable with just one client paying $99+. On Professional ($199/mo), two clients at $99 makes you profitable. The fastest agencies sign their first paying client within 1-2 weeks of launching.

Yes, Professional and Scale plans include full REST API access. You can use the API to manage clients programmatically, access call data, trigger webhooks, and integrate with your existing systems. Full API documentation is available in your dashboard.

We integrate with Google Calendar for appointment booking, Stripe for payments, and Zapier for connecting to 5,000+ other apps. On Scale plans, we can build custom integrations for CRM systems, practice management software, and other tools.

Yes, Professional and Scale plans include webhook support. You can receive real-time notifications when calls start, end, or when appointments are booked. This allows you to build custom workflows and connect to any system.

Yes, security is a top priority. All data is encrypted at rest and in transit using industry-standard AES-256 encryption. We're SOC 2 Type II compliant and HIPAA-ready for healthcare clients. Call recordings are stored in secure, redundant data centers.

All data is stored in secure data centers in the United States with redundant backups. We use enterprise-grade cloud infrastructure with 99.9% uptime guarantees. Data is backed up daily and retained according to your plan.

Our infrastructure is HIPAA-ready, meaning it meets the technical requirements for handling protected health information. If you're serving healthcare clients, contact us about our Business Associate Agreement (BAA) and specific compliance requirements.

We guarantee 99.9% uptime for the platform and AI services. This is backed by our SLA on Scale plans. In our entire history, we've maintained over 99.95% actual uptime. Our status page is public and shows real-time system status.

Starter plans include email support with 24-48 hour response times. Professional plans add priority email support with 4-8 hour response times. Scale plans include dedicated success managers, phone support, and SLA guarantees with 1-hour response times for urgent issues.

Yes! All plans include access to our onboarding documentation and video tutorials. Professional plans include a guided onboarding session. Scale plans include white-glove onboarding with a dedicated success manager who walks you through everything.

You can handle basic questions yourself using our knowledge base. For technical issues, you can submit support tickets on behalf of your clients (keeping your white-label positioning). We'll work with you behind the scenes to resolve issues quickly.

Yes, we have a private community for agency owners where you can share strategies, ask questions, and learn from other successful agencies. It's a valuable resource for both new and experienced agencies.

Yes, we provide sales training resources including scripts, email templates, objection handling guides, and recorded training sessions. Professional and Scale plans include live training sessions and role-playing practice.

We're constantly adding new features based on agency feedback. You can submit feature requests through your dashboard, and our product team reviews all suggestions. Scale plan customers get priority consideration for feature requests.

You can cancel anytime from your dashboard settings with no cancellation fees. When you cancel, you'll retain access until the end of your current billing period. Your clients will continue to work until then, giving you time to transition them if needed.

When you cancel, your clients will lose access to the AI receptionist at the end of your billing period. We recommend giving them advance notice so they can make alternative arrangements. We don't directly contact your clients—that relationship is yours.

We don't offer subscription pausing, but you can downgrade to the Starter plan if you need to reduce costs temporarily. If you have special circumstances, contact our support team and we'll work with you.

We offer a 14-day free trial so you can evaluate the platform before paying. After your trial, subscriptions are non-refundable, but you can cancel anytime to stop future charges. If you have concerns about the platform, contact us—we want you to succeed.

Yes, agency accounts can be transferred. Contact our support team to initiate a transfer. We'll verify both parties and update the billing information. Client relationships and settings remain intact during the transfer.

If a payment fails, we'll notify you and retry the charge. You have a 7-day grace period to update your payment method. After that, your account will be suspended, and your clients' AI receptionists will stop answering calls. Once you update payment, service resumes immediately.

We offer a 14-day free trial which serves as our satisfaction guarantee. If you're not seeing results after actively using the platform for a full month, reach out to our success team—we'll work with you on your strategy before you consider canceling.