VoiceAI Connect and Trillet are both white-label AI receptionist platforms built for agencies, but they take fundamentally different approaches. VoiceAI Connect focuses on simplicity — fast setup, clean branding, and a streamlined experience designed for agency owners who want to start selling quickly without technical complexity. Trillet positions itself as a "native platform" with deeper technical features like multi-agent orchestration and outbound calling campaigns. The right choice depends on whether you prioritize speed-to-revenue and simplicity (VoiceAI Connect) or advanced technical capabilities (Trillet).
Quick Comparison
| Feature | VoiceAI Connect | Trillet |
|---|---|---|
| Starting Price | $99/month | $99/month (Studio, 3 sub-accounts) |
| Unlimited Sub-Accounts | ✅ Professional plan | ✅ Agency plan ($299/month) |
| Per-Minute Voice Charges | Included in plan | $0.09/minute additional |
| Custom Domain | ✅ All paid plans | ✅ Agency plan only |
| Client Onboarding Time | ~5 minutes | ~10–15 minutes |
| White-Label Marketing Site | ✅ Included | ✅ Included |
| Industry Templates | ✅ Pre-built for 10+ industries | Manual configuration |
| Outbound Calling | ❌ Not yet | ✅ Included |
| HIPAA Compliance | Contact for details | ✅ Included all plans |
| Free Trial | ✅ 14-day | ✅ Available |
Pricing Breakdown
Both platforms start at $99/month, but the pricing models differ in important ways that affect your margins as an agency.
VoiceAI Connect uses a flat-rate model where voice minutes are included in your plan. This makes your cost per client predictable — you know exactly what you'll pay regardless of how many calls your clients receive. For agencies, predictable costs mean predictable margins. You can confidently quote clients $149/month knowing your per-client cost is fixed.
Trillet charges a platform fee ($99–$299/month) plus per-minute voice charges at $0.09/minute. This means your costs scale with usage. A client receiving 500 minutes of calls per month adds $45 in per-minute charges on top of your platform fee. For low-volume clients this can be cheaper, but for busy businesses (medical offices, law firms) the per-minute charges can erode margins quickly.
White-Label Quality
Both platforms offer white-labeling, but the depth and quality differ.
VoiceAI Connect provides complete white-labeling from the Professional plan up — custom domain, your branding on all client-facing pages, a branded marketing website your clients see when they visit your agency's site, and branded client dashboards. The setup is straightforward: upload your logo, pick your colors, connect your domain, and you're live. Your clients never see VoiceAI Connect's branding anywhere.
Trillet offers white-labeling on the Agency plan ($299/month), including custom domain, branded dashboards, and client portals. Their white-label implementation is solid, though some agencies have noted that certain Trillet branding elements can occasionally surface in email notifications or edge cases.
Key difference: VoiceAI Connect includes a fully-designed marketing website template that agencies can customize and use as their public-facing site — complete with pricing pages, feature sections, and signup flows. This saves agencies the cost and time of building their own website from scratch.
Client Onboarding Experience
How quickly you can get a new client live directly impacts your efficiency and client satisfaction.
VoiceAI Connect offers pre-built industry templates — when you add a new client, you select their industry (plumbing, dental, legal, HVAC, etc.) and the AI is automatically configured with industry-appropriate greetings, common questions, call flows, and terminology. A typical client setup takes under 5 minutes. The client gets a phone number, a configured AI receptionist, and dashboard access immediately.
Trillet uses website scraping to bootstrap AI knowledge — you paste the client's website URL and the platform extracts business information automatically. This is a clever approach, but it requires the client to have a well-structured website with accurate information. For small businesses with minimal web presence, you'll need to manually configure more details. Typical setup is 10–15 minutes.
AI Voice Quality & Features
VoiceAI Connect uses VAPI for voice AI processing, which provides access to multiple voice providers and LLM models. You can select different voice personas, adjust conversation styles, and fine-tune the AI's behavior per client. The AI handles inbound calls, captures caller information, sends SMS summaries, and integrates with calendars for appointment booking.
Trillet has built a native voice AI stack, meaning they control the entire pipeline from speech recognition to response generation. They claim this provides lower latency and more predictable costs compared to "wrapper" platforms that rely on third-party providers. Trillet also offers outbound calling campaigns and multi-agent orchestration (their "Crews" feature), which are advanced features VoiceAI Connect doesn't currently offer.
Where Trillet wins: Outbound calling and multi-agent workflows. If your agency plans to offer outbound lead qualification or complex multi-step call sequences, Trillet has a clear advantage.
Where VoiceAI Connect wins: Simplicity and speed. For agencies focused on the core use case (AI receptionist answering inbound calls for local businesses), VoiceAI Connect delivers a cleaner, faster experience with less configuration overhead.
Agency Management Tools
Both platforms provide agency dashboards for managing multiple clients, but the tooling differs in philosophy.
VoiceAI Connect gives you a centralized dashboard where you can see all clients at a glance — call volumes, active status, recent calls, and billing. Adding new clients is a guided flow with industry templates. The platform emphasizes reducing the time you spend on administration so you can focus on sales.
Trillet provides more granular control — detailed analytics, call outcome tracking, and workflow builders. They also offer a referral program where you can earn 40% recurring commissions for referring other agencies to the platform. For agencies that want deep visibility into call data and client performance metrics, Trillet provides more robust analytics.
Integrations
| Integration | VoiceAI Connect | Trillet |
|---|---|---|
| Google Calendar | ✅ | ✅ |
| GoHighLevel | ✅ Native | ✅ |
| Stripe Billing | ✅ Built-in | ✅ |
| HubSpot CRM | Via webhook | ✅ Native |
| Meta/Facebook Leads | ❌ | ✅ Native |
| Zapier | ✅ | ✅ |
| SMS Follow-Up | ✅ | ✅ |
| Custom Webhooks | ✅ | ✅ |
Trillet has an edge in native CRM integrations, particularly with HubSpot and Meta/Facebook lead ads. VoiceAI Connect's GoHighLevel integration is a standout for agencies already in the GHL ecosystem. Both platforms support webhooks and Zapier for custom workflows.
Support & Resources
VoiceAI Connect provides direct support via email and chat, onboarding assistance for new agencies, and documentation. The platform is designed to be self-service for most tasks — the simplicity of the interface reduces the need for support.
Trillet includes a Skool community with weekly Q&A sessions on their Agency plan, along with sales playbooks, contract templates, and training materials. They've invested heavily in agency enablement resources, which can be valuable for newer agency owners who want guidance on sales and operations.
Who Should Choose Which?
Choose VoiceAI Connect if: you want the fastest path from signup to selling, you value simple flat-rate pricing with predictable margins, you primarily serve local service businesses with inbound call needs, you want a fully branded marketing website out of the box, or you're already in the GoHighLevel ecosystem.
Choose Trillet if: you need outbound calling capabilities for lead qualification, you want multi-agent orchestration for complex workflows, you serve healthcare clients requiring HIPAA compliance, you want a community of other agency owners for networking and support, or you prefer per-minute pricing because your clients have low call volumes.
Bottom line: VoiceAI Connect is the better choice for agencies that want to start selling fast with minimal complexity. Trillet is the better choice for agencies that need advanced features and don't mind a steeper learning curve. Both are legitimate platforms — the right choice depends on your business model and target market.
Frequently Asked Questions
Can I switch from Trillet to VoiceAI Connect (or vice versa)?
Yes. Both platforms allow you to export client information and set up new phone numbers. The main migration task is reconfiguring your clients' AI assistants on the new platform — typically 1–2 hours total for a portfolio of 10–20 clients. Phone number porting may or may not be available depending on the carrier.
Which platform has better AI voice quality?
Both platforms deliver natural-sounding AI voices suitable for professional business calls. Trillet controls its own voice stack; VoiceAI Connect leverages VAPI's multi-provider approach. In practice, callers on both platforms report similar experiences. The best way to judge is to call each platform's demo number yourself.
Do I need outbound calling for an AI receptionist agency?
For most agencies starting out — no. The core value proposition is answering inbound calls that businesses are currently missing. Outbound calling is an advanced feature that becomes valuable once you've established a client base and want to offer additional services like lead follow-up or appointment reminders. Start with inbound, add outbound later if needed.
Which platform is better for complete beginners?
VoiceAI Connect has a gentler learning curve thanks to its industry templates and streamlined setup process. Trillet offers more features but requires more configuration time. If you've never run an agency before, VoiceAI Connect's simplicity will get you to your first client faster. If you have technical comfort and want more control, Trillet's depth may appeal to you.